Customer Success - A Strategic Imperative for Business Leaders and Board Members

05:00 PM - 06:00 PM (Pacific)
06:00 PM - 07:00 PM (Mountain)
07:00 PM - 08:00 PM (Central)
08:00 PM - 09:00 PM (Eastern)

Overview

Customer Success is relatively new and a paradigm shift in how businesses grow.

It’s no longer sufficient for business to make stuff and sell stuff. In today's business landscape, thanks to the power of the internet, customers aren't just looking for stuff to buy. They are looking for success. The way in which they think about vendors has changed dramatically. Customer expectations are higher than ever, and businesses that aren't focused on customer-centric strategies are a step behind.

The way to survive and thrive is to make Customer Success your top management priority. It will help you unlock your customer's growth potential that will deliver recurring revenue, less churn, and increased retention.

In this online discussion, we will learn the fundamentals of Customer Success and how to infuse Customer Success into every aspect of your.

1. What is Customer Success?
2. Customer Success vs Customer Service
3. Success stories
4. Management priority and commitment to customer success
5. Customer success vs customer experience
6. Board-level concerns and issues

Registration

$0 Registration Fee

Register

Thank you to our National Sponsors!

Thank you to our Chapter Sponsors!

SILVER SPONSOR

 BRONZE SPONSOR

Speaker

Prem Talreja

Prem is a business executive who is an investor, mentor and advisor. He grew his career in tech industry as a marketing executive. In the early days we only had sales and customer service organization. And in the 2000s with the shift in the buying power of the customer, businesses had to do more. Thus began the focus on customer experience and more specifically towards customer success. In the last 10 years, Prem has worked with numerous software companies to adopt customer success philosophy to sell to enterprise customers. The success has been remarkable.

Using real examples, Prem will dive into the principles of Customer Success (CS) to grow your business. Prem is PDA member and has BSEE, MSEE and MBA.

Register